Return & Refund Policy

We want you to love your purchase! 💛

At Aquababy Collection, we accept returns within 48 hours of delivery, provided the item is unused, in perfect condition, and in its original packaging.

Eligibility for Returns
  • Item must be unused and in original condition
  • Item must be returned with original packaging
  • Proof of purchase (order number or receipt) is required
Non-returnable Items
  • Used or damaged items not due to our error
  • Personal care or hygiene-related products (if applicable)
  • Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

How to Request a Return

To request a return, please contact us within 48 hours of delivery with your order number and reason for return.

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  • Address: Located in Parklands, Nairobi. Diamond plaza1 mall Entry through gate 2, food court side and our shop is on the first floor. Take the lifts that are directly opposite from gate 2 to get to the shop.
  • Email: info@aquababycollection.co.ke
  • Phone: +254 718 177 771